Frequently Asked Questions

Insurance Claim FAQs

What do I do if my car is damaged in an accident?

Firstly, we know it is quite a shock to be involved in an accident – so stay calm and ensure you have all information you may need to make a claim such as the other party’s name, registration number, phone number and insurance company details. Then you can start thinking about how to make a claim or choosing a panel beater. Our Insurance Repair process is quite straight forward:

  • STEP 1 Lodge your claim through your insurance company to get the process started.
  • STEP 2 Request Fletchers Smash Repairs perform the repairs or Contact us directly with your claim number.
  • STEP 3 Make an appointment to get the work done and sit back and relax!
  • STEP 4 Repairs are complete! Fletchers Smash Repairs will have you back on the road faster.
Can we perform repair work for any insurance company?

We work with most major insurance companies. Our panel beaters have taken care of the local community for over 30 years. We are pre-authorised for most claims and can deal directly with your insurance company to progress your repair. We care about you and your car and we want you back on the road faster.

Can I claim against the other party’s insurer?

Proceeding through your own insurer is usually more convenient and time effective for you as your insurer is working directly with you and your repairer. In dealing with a third party, you may not have the same flexibility in choice of repairer and in having the repairs carried out in a timely fashion. Contact your insurer to be sure. Once you have a claim number, we can provide an estimate.